Frequently asked questions (FAQs)

ORDERING & PRODUCTS

What does Klick Africa sell?
Everything for babies, toddlers and kids in one place — diapers and wipes, feeding and formula, bath time, toys, school supplies, books, health and safety, nursery and bedroom, prams and car seats, clothes and shoes, and gifting. We also stock a Preloved range and a Proudly Nigerian collection.

Do I need an account to order?
No, you can check out as a guest. But creating an account lets you track orders, save a wishlist, keep delivery addresses for next time.

Are your products genuine?
Yes. We source from authorised distributors and trusted brands. Klick stock trusted brands such as Pampers, Huggies, Molfix, Yara, HiPP, Mustela, Sebamed, Aveeno, WaterWipes, Frida Baby, LEGO, Smiggle and Smoby and medicines supplied through MedPlus Pharmacy.

What is the Preloved section?
Preloved is our range of gently used baby and children’s items — prams, cots, toys, books, clothing and maternity pieces — offered at lower prices so good gear gets a second life instead of sitting unused.

An item I want is sold out. Can you notify me?
Yes. Add it to your wishlist, or contact us at info@klick.africa or 0908 911 0000 and we’ll let you know when it’s back.

Do you sell gift cards?
Yes. Klick gift cards are available online and are a good option when you’re not sure what a new parent still needs.

Do you offer gift wrapping?
Yes. Gift wrapping is a paid add-on, and the cost depends on the size of the item being wrapped. Select it at checkout and the price for your item is shown before you pay.

Can I include a gift message?
Yes. Add your message at checkout and we’ll include it with the order.

How fast is delivery?
In Lagos we deliver within 2 hours on eligible orders. For orders outside of Lagos we say 3-5 working days. We use GIG and provide the customer with a tracking number

 Which days do you deliver?
Every day, Monday to Sunday. We’re open 7 days a week. Including most public holidays, excluding Christmas & New Years Day.

Do you deliver outside Lagos?
Yes, we deliver to all locations across Nigeria. We deliver using GIG typically within 3-5 working days. 

Do you ship internationally?
We currently deliver within Nigeria only.

How much is delivery?
Shipping is calculated by delivery location and shown at checkout. Delivery is free on orders over ₦100,000.

What is Klick n Collect?
A free pickup option. Choose Klick n Collect at checkout and your order will be ready for collection the following day (excluding Sundays).

What if I’m not available when the rider arrives?
We’ll call to reschedule using the contact details on your order. Please note a redelivery fee usually applies, so do give a phone number where someone can be reached, and make sure somebody is at the address to receive the order.

Can I send an order to someone else?
Yes. Enter the recipient’s name, address and phone number at checkout — we’ll use their details to coordinate the delivery.

PAYMENT

What payment methods do you accept?
We accept the major cards and payment options shown at checkout, on a secure encrypted connection. Prices on site are in Naira and include tax.

Is it safe to pay on your site?
Yes. Payments are processed through a secure, encrypted checkout, and we never store your full card details.  We use Payment Gateway Systems, Paystack & Flutterwave and accept international cards such as Visa, Matercard and AMEX. 

RETURNS, EXCHANGES & REFUNDS 

Can I return an item I simply changed my mind about?
No. Once an item has been delivered and confirmed to be the correct product, it isn’t eligible for return. Please check your order carefully at the point of delivery.

What if my item is damaged, defective or wrong?
Contact us within 48 hours of delivery at info@klick.africa or 0908 911 0000 and we’ll give you return instructions. We will ask you to provide details of damage including images/videos where necessary. 

What condition does a returned item need to be in?
It must be unused and undamaged, with original packaging, tags and any accessories intact, and returned within 48 hours of delivery.

Which items can’t be returned?
For hygiene and safety reasons: diapers, wipes and personal care items; food, formula and perishables; and health/medicine/safety products with a broken seal.

Who pays for return/exchange delivery?
If the return is our error — a wrong or defective item — we cover it. Otherwise you may be asked to cover the return/exchange delivery fee.

How are refunds issued?
Once we receive and inspect the item, and the refund has been accepted, the refund can take 24–48  hours to reflect, excluding weekends and public holidays. 

Can I exchange instead of refund?
Yes, for a different size, colour or product, subject to stock and to the same condition rules. Additional delivery fees may apply.

Can I exchange an item that has been gifted to me? 
The sender/person who placed the order on the website will need to get in touch with us directly with order details for it to be eligible for exchange. Items being exchanged must be in good condition with no wear or tear in order for the exchange to be accepted. 

OFFERS & COMMUNITY

How do I get a discount on my first order?
Subscribe to our newsletter and we’ll send you an exclusive code for 10% off your first order. Terms apply.

What is Momversation?
Our community space — real mums, real talk. It’s a blog plus in-person events where parents connect and share what’s actually worked for them.

How do I find out more about Klick ? 
Stay tuned about new products, upcoming events, discounts and promotions/offers via our social media channels. Follow us on Instagram @klickafrica. Join our Whatsapp Channel https://whatsapp.com/channel/0029VbDF3QULo4hmMCn9J12g. Follow us on TikTok @klickafrica

CONTACT

How do I reach you?
Email info@klick.africa or call 0908 911 0000. We’re open 7 days a week.