Shipping policy

Klick Africa Shipping Policy

At Klick Africa, we are committed to delivering your orders promptly and efficiently across Nigeria. Our goal is to ensure that you receive your products in excellent condition within the shortest possible time. Below are the details of our shipping policy.

Delivery Within Lagos – Klick Speedy Klick Speedy

Customers in Lagos can enjoy delivery within 2 hours through Klick Speedy, our express delivery service. Look out for the Klick Speedy logo on product pages. Any item displaying it can be delivered within 2 hours anywhere in Lagos, for orders placed before 4:30 PM. Speedy orders placed after 4:30 PM will be delivered the next day.

Items without the Speedy logo are dispatched the next working day.

While we always aim to meet these timeframes, delivery may occasionally be delayed by circumstances beyond our control, such as severe weather, road closures or exceptional traffic. If this happens, we will notify you as soon as possible and keep you updated on your delivery.

Delivery Outside Lagos

For deliveries outside Lagos, we partner with GIG Logistics. Delivery typically takes 3–5 working days, depending on your location. Once your order has been dispatched, you will receive a tracking number along with regular updates on your delivery’s progress. Delivery to remote areas may take slightly longer than to urban centres.

Klick n Collect Service

Choose the ‘Klick n Collect’ option at checkout to collect your order yourself, FREE of charge. Your order will be ready for collection within 24 hours, and we will let you know as soon as it is ready to pick up. Please note that collection is not available on Sundays unless we have informed you otherwise.

Delivery Days

Deliveries are made Monday to Sunday, excluding certain public holidays such as Christmas Day & New Year's Day. Information on closures will always be shared on our social media channels. Follow us on Instagram. Join our Whatsapp Channel. Follow us on TikTok

Contact Information for Delivery

To ensure a smooth delivery process, kindly provide the correct contact details for the recipient of the package during checkout. The contact provided will be used for delivery coordination and notifications. Please ensure that someone is available to receive the order at the delivery address.

Delivery Areas

We deliver to all locations within Nigeria. However, delivery times may vary depending on your location.

Shipping Fees

Shipping fees are calculated based on the delivery location and will be displayed at checkout. Certain promotional offers may include free delivery for specific products or orders above a certain value.

Unsuccessful Deliveries

If delivery is unsuccessful because the recipient is unavailable or the contact details are incorrect, we will attempt to reach you to reschedule. However, this may delay your package, and the customer will likely bear the charges for redelivery.

Returns and Refunds

If there are any issues with your delivery, such as wrong or damaged items, please contact us within 48 hours of receiving your package and we will guide you through the next steps. For full details, please refer to our Refund Policy and FAQs.

Contact Us: For any enquiries or issues related to your delivery, please contact our customer support team:

Thank you for choosing Klick Africa. We look forward to serving you!