Shipping policy

Klick Africa Shipping Policy

At Klick Africa, we are committed to delivering your orders promptly and efficiently across Nigeria. Our goal is to ensure that you receive your products in excellent condition within the shortest possible time. Below are the details of our shipping policy:

Home Delivery Timeframe

We aim to deliver all orders within 24 hours. Many orders are delivered on the same day, especially for customers in Lagos and other major cities.

Orders placed after 3:00 PM may be delivered the next business day due to processing time, availability of couriers, and traffic conditions.

Klick n Collect Service

Order where the customer selects the ‘Klick n Collect’ delivery option will be available for pick up the following day (not including Sundays).

Delivery Days

Deliveries are made Monday to Sunday .

Contact Information for Delivery

To ensure a smooth delivery process, kindly provide the correct contact details for the recipient of the package during checkout. The provided contact will be used for delivery coordination and notifications. Please ensure that someone is available to receive the order at the delivery address.

Delivery Areas

We deliver to all locations within Nigeria. However, delivery times may vary depending on your location. For remote areas, delivery may take slightly longer than in urban centers.

Shipping Fees

Shipping fees are calculated based on the delivery location and will be displayed at checkout. Certain promotional offers may include free delivery for specific products or orders above a certain value.

Unsuccessful Deliveries

If delivery is unsuccessful due to the unavailability of the recipient or incorrect contact details, we will attempt to reach you for rescheduling. However, this may result in a delay in receiving your package. Please note that this will likely result in the customer bearing the charges for a redelivery.

Returns and Exchanges

If there are any issues with your delivery, such as wrong or damaged items, please contact us within 24 hours of receiving the package. We will provide further instructions on how to return or exchange the product.

Contact Us: For any inquiries or issues related to your delivery, please contact our customer support team at:

• Email: info@klick.africa
• Phone: 09089110000

Thank you for choosing Klick Africa. We look forward to serving you!