Refund policy

Klick Africa Return and Refund Policy

At Klick Africa, customer satisfaction is important to us. However, due to the nature of our products, we have established the following guidelines regarding returns and refunds. Please review our policy carefully before making any purchase.

No Returns on Correctly Delivered Items

  • Once an item has been delivered and confirmed to be the correct product as per your order, it is not eligible for return. We encourage customers to thoroughly check their orders upon delivery to ensure everything is accurate.

Conditions for Returnable Items

  • In cases where an item is eligible for return (e.g., damaged or defective items), it must meet the following criteria:
  • The item must be in good condition and not show signs of wear, use, or damage.
  • The original packaging, tags, and any accompanying accessories must be intact.
  • Items must be returned within 48 hours of delivery.

Delivery Charges for Returns

  • For items deemed returnable, you may be required to cover the cost of the delivery fee incurred for returning the product, unless the return is due to an error on our part (e.g., wrong or defective item delivered).

Non-Returnable Items

  • Due to hygiene and safety reasons, certain products may not be eligible for return, even if unused. This includes:
  • Diapers, baby wipes, and other personal care items.
  • Food, formula, and perishable goods.
  • Certain health products or items with a broken seal.

Process for Returning an Item

  • To initiate a return, please contact our customer service team within 48 hours of receiving your order. We will provide instructions for returning the item, along with the return address.

Refunds

  • Once we receive and inspect the returned item, we will process your refund. Unless directly requested, refunds will be credited to your Klick Africa wallet for use on future purchases.
  • If you prefer to have the refund issued via your original payment method, please notify us when initiating the return. Refunds to the original payment method may take 24-48 hours to reflect in your account.
  • If the item returned is found to be ineligible for a refund (e.g., damaged, missing parts, or not in its original condition), we will notify you, and the item may be returned to you at your expense.

Exchanges

  • If you wish to exchange an item for a different size, color, or product, you may be subject to additional delivery fees. Exchanges are only allowed for items in stock and in the original condition as outlined in our return policy.

Gift Exchange Policy (Toys Only)

  • If you’ve received a toy as a gift from Klick and would like to exchange it, we’re happy to help, provided the following conditions are met:

    • Time frame: Exchange requests must be made within 7 days of the date the original order was placed for orders delivered within Lagos, and within 14 days for orders delivered outside Lagos.

    Condition of item: The toy must be in perfect, unused condition, with all seals intact and no signs of wear and tear.

    Order details: You’ll need to provide the name of the person who sent the gift and their order number.

    Collection and delivery costs: You will be responsible for the cost of collecting the item. Once the item has been collected, inspected and approved, you will also be responsible for the delivery cost of your exchanged item(s).

    Inspection: All exchanges are subject to inspection, and approval is at Klick’s discretion.

    Price differences: If the item you choose costs more than the original, you will need to pay the difference. If it costs less, the remaining balance will not be refunded or credited.

    Store credit: Instead of choosing a replacement item straight away, you can opt to receive store credit for the value of the original toy, to use on a future purchase from Klick.

    No cash refunds: Gift exchanges are for another item or store credit only. We do not offer cash refunds on gifted items.

    Please note that this policy applies to toys only. To request an exchange, contact us via email at info@klick.africa or via Whatsapp +234 908 911 0000 with the sender’s name and order number.

Contact Us: For any inquiries or assistance with returns and refunds, please contact our customer support team at:

Thank you for shopping with Klick Africa. We appreciate your understanding and cooperation.